✔ Payment: T/T, LC, Western Union (30% deposit, 70% before delivery)
✔ Lead Time: 1-100pcs (2-5 days); 100-500pcs (5-10 days); 500-3000pcs (10-25 days)
✔ Samples: Available for quality testing
✔ Shipping Port: Shenzhen, Guangzhou, or Zhongshan
✔ MOQ: Small orders and mixed samples are welcome
Frequently Asked Questions
Q1. Can I have a sample order for this solar light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What is the standard lead time for production?
Samples typically take 2-3 days. For container-sized orders, production usually requires 2-3 weeks.
Q3. How do you ship the goods and how long is the transit?
We usually ship via DHL, UPS, FedEx, or Air, taking 4-6 days. For large orders, sea freight is recommended as it is the most cost-effective option.
Q4. Do you offer a warranty for your products?
Yes, we offer multiple warranty options ranging from 2, 3, or 5 years depending on your specific selection.
Q5. Can you print my logo on the lamps and packaging?
Yes. Please inform us formally before production begins and confirm the design based on our initial sample.
Q6. How do you handle faulty products?
Our defect rate is less than 0.1%. We provide free spare parts (LED chips, etc.) with your order. For significant issues, we analyze photos/videos and offer replacements or refunds.